The first priority of our couriers is to ensure that your order is received safely and securely. If no one is home to receive your parcel and authority to leave has been given, the courier will assess the safety of leaving the parcel unattended at the premises. If a premises is not deemed to [...]

Please make sure you have considered the estimated delivery date or delivery window for your order. This is the date given to you at checkout and is an estimate only. If it is still within the delivery window or is prior to the delivery date, please wait until after this time has passed before contacting us.  [...]