We are proud of the quality and presentation of our gifts and do everything we can to ensure that every recipient is happy with their delivery. In the event that your order arrives damaged, please contact our Customer Service Team as soon as possible! Send through your order number with a brief description and photos of the [...]
We are proud of the quality and presentation of our products and do everything we can to ensure that every recipient is happy with their delivery. In the event that your order arrives damaged, you have received the incorrect product or an order with missing items, please contact our Customer Service Team as soon as possible! Send [...]
In the rare event that you or your recipient is not happy with the order and products, please follow these two simple steps: Simply place the item in the postage it came in and write the following on the package: Contact our Customer Service Team on 1300 459 452 or through our Contact Us page to [...]
Occasionally orders are returned to our warehouse for a variety of reasons. When this occurs, our process is to issue our customers with a credit voucher so that they can replace their order through our website. As our freight partners charge us a returns fee to send parcels back to our warehouse, we onset [...]
