We love hearing of our customer experiences! We value all feedback as it lets us know what you liked and what you didn't - we're always working towards making your experience as positive as it could possibly be! If you would like to share your positive feedback, we would love to hear it and [...]
Thank you for reaching out to us! Our team works very hard to respond to all queries and concerns in a timely manner, though there can be a number of reasons why our team has not yet reached out to you. Here are a few examples: The contact information we have is incomplete or [...]
We understand how sometimes it's a lot simpler to speak with someone when you have a question. For this reason, we have a dedicated Customer Service team! Our team is based in Sydney, Australia and can be reached during business hours - Monday through Friday, 9am to 5pm (excluding NSW Public Holidays) - through a few [...]
When an order has been successfully placed, the checkout page will refresh to show your order number - we recommend keeping a copy of this until you receive your confirmation email! This email will be sent to the email address you provided during the checkout process. We strongly suggest ensuring all information provided at [...]
Once you have selected Confirm & Process Order at our online checkout, your payment will be processed and your order will be placed! When successful, the checkout page will refresh to show your order number and allow you to print a receipt. You will also be sent a confirmation email to the email address you provided during [...]
Like most online stores, a lot happens behind the scenes to ensure the best experience for our loyal customers! Sometimes however, not all systems work in unison and though it may be rare, there is a chance an order may be duplicated in our system. This most often happens when the checkout page is [...]
If your order has just been placed and you wish to cancel or amend it, please call us immediately on 1300 459 452 or chat with us now via live chat (between 9am and 5pm weekdays Sydney time). If it's outside of business hours, please fill in our contact form on our Contact Us page and [...]
There could be a number of reasons as to why an order cannot be confirmed, most often it means that some required information is missing. This is easily fixed! The fields requiring currently missing information should be highlighted in red, perhaps even with an accompanying error message: When this error message is shown, there [...]
The fastest, easiest and absolute best way to place an order with Gifts Australia is via our easy-to-use, secure online ordering system! Our website allows you to browse our entire selection with convenience and ensures you have the option to check that all details you are entering are correct. Any questions you may have should have [...]
We wrap all gifts individually in our deluxe gold embossed wrapping paper, complete with a ribbon and bow. At this time we are unable to wrap your items together, but that just means more fun for the person opening your gifts! If you would like all gifts purchased to be wrapped, please make sure you [...]
