The first priority of our couriers is to ensure that your order is received safely and securely. If no one is home to receive your parcel and authority to leave has been given, the courier will assess the safety of leaving the parcel unattended at the premises. If a premises is not deemed to [...]
Please make sure you have considered the estimated delivery date or delivery window for your order. This is the date given to you at checkout and is an estimate only. If it is still within the delivery window or is prior to the delivery date, please wait until after this time has passed before contacting us. [...]
Additional delivery instructions can be added at the checkout, in order to assist the delivery drivers in having the order delivered successfully. These instructions are printed on the delivery label to assist the driver in locating the address. Any information provided here is used as a guide only and we cannot guarantee that they [...]
We do not advise sending your gifts directly to a hospital address. As hospitals are busy places with countless patients, departments, suites, wards, personnel and procedures we do not advise sending an order directly to a hospital. There is a higher chance of a delivery being unsuccessful. Most hospitals have specific guidelines regarding the [...]
We understand that a large majority of our products are purchased as gifts and are often a surprise! It is for this reason we limit our correspondence to the purchaser, through the contact information provided at checkout. Our courier partners do often inform recipients that a delivery is on the way! This way they [...]
If your order contains multiple items all going to the same delivery address, it is likely that your entire order will be delivered at once. However the arrival time and delivery of each product will depend on the types of products in your order: Gifts: While we try to pack multiple gifts together in one [...]
