When an order has been successfully placed, the checkout page will refresh to show your order number - we recommend keeping a copy of this until you receive your confirmation email! This email will be sent to the email address you provided during the checkout process. We strongly suggest ensuring all information provided at [...]
Once you have selected Confirm & Process Order at our online checkout, your payment will be processed and your order will be placed! When successful, the checkout page will refresh to show your order number and allow you to print a receipt. You will also be sent a confirmation email to the email address you provided during [...]
Like most online stores, a lot happens behind the scenes to ensure the best experience for our loyal customers! Sometimes however, not all systems work in unison and though it may be rare, there is a chance an order may be duplicated in our system. This most often happens when the checkout page is [...]
If your order has just been placed and you wish to cancel or amend it, please call us immediately on 1300 459 452 or chat with us now via live chat (between 9am and 5pm weekdays Sydney time). If it's outside of business hours, please fill in our contact form on our Contact Us page and [...]
