With more than a decade of experience, we have developed a range of exquisite hampers to suit all recipients, occasions and price points. While we do not offer one-off custom hamper orders, each of our hampers is filled with products hand-chosen by our experienced team to ensure the highest of quality. Gifts Australia hampers also [...]
We have a wide range of personalised items to choose from, including high quality jewellery products! Personalised gifts are our favourite way to make the people in our life feel extra special. Each piece is expertly engraved by our in-house team to ensure perfection, with a variety of personalisation options available*!
As our customised gifts are created to your specifications, once your personalised item has been custom made by our team, we are unable to accept any changes, cancellations or returns of this item. Personalised items are not included in our 100 Day Returns Policy. In the event that your order is incorrect, or arrives damaged or faulty, please [...]
To ensure the freshest possible delivery, our products have undergone multiple testing phases to ensure that they are always delivered in the same perfect condition that they leave our warehouse in! We use the following as a guide for the best before dates of our products: Product Description “Best Before”^ Hampers Three (3) Months Pantry [...]
Due to seasonal variations and exclusivity of our stock, items in hampers may occasionally be substituted for products of the same or higher value and quality. This information is usually stated on each product page and our team always tries to substitute like-for-like.
We are aware that a large majority of our products are purchased as gifts and are often a surprise. It is for this reason we never include an order invoice or confirmation with the delivery. This is only ever sent via email to the purchaser and not the to recipient. We strongly recommend to [...]
We love hearing of our customer experiences! We value all feedback as it lets us know what you liked and what you didn't - we're always working towards making your experience as positive as it could possibly be! If you would like to share your positive feedback, we would love to hear it and [...]
Thank you for reaching out to us! Our team works very hard to respond to all queries and concerns in a timely manner, though there can be a number of reasons why our team has not yet reached out to you. Here are a few examples: The contact information we have is incomplete or [...]
We understand how sometimes it's a lot simpler to speak with someone when you have a question. For this reason, we have a dedicated Customer Service team! Our team is based in Sydney, Australia and can be reached during business hours - Monday through Friday, 9am to 5pm (excluding NSW Public Holidays) - through a few [...]
When an order has been successfully placed, the checkout page will refresh to show your order number - we recommend keeping a copy of this until you receive your confirmation email! This email will be sent to the email address you provided during the checkout process. We strongly suggest ensuring all information provided at [...]
