We are proud of the quality and presentation of our gifts and do everything we can to ensure that every recipient is happy with their delivery. In the event that your order arrives damaged, please contact our Customer Service Team as soon as possible! Send through your order number with a brief description and photos of the [...]
We are proud of the quality and presentation of our products and do everything we can to ensure that every recipient is happy with their delivery. In the event that your order arrives damaged, you have received the incorrect product or an order with missing items, please contact our Customer Service Team as soon as possible! Send [...]
In the rare event that you or your recipient is not happy with the order and products, please follow these two simple steps: Simply place the item in the postage it came in and write the following on the package: Contact our Customer Service Team on 1300 459 452 or through our Contact Us page to [...]
Occasionally orders are returned to our warehouse for a variety of reasons. When this occurs, our process is to issue our customers with a credit voucher so that they can replace their order through our website. As our freight partners charge us a returns fee to send parcels back to our warehouse, we onset [...]
The first priority of our couriers is to ensure that your order is received safely and securely. If no one is home to receive your parcel and authority to leave has been given, the courier will assess the safety of leaving the parcel unattended at the premises. If a premises is not deemed to [...]
Please make sure you have considered the estimated delivery date or delivery window for your order. This is the date given to you at checkout and is an estimate only. If it is still within the delivery window or is prior to the delivery date, please wait until after this time has passed before contacting us. [...]
Additional delivery instructions can be added at the checkout, in order to assist the delivery drivers in having the order delivered successfully. These instructions are printed on the delivery label to assist the driver in locating the address. Any information provided here is used as a guide only and we cannot guarantee that they [...]
We do not advise sending your gifts directly to a hospital address. As hospitals are busy places with countless patients, departments, suites, wards, personnel and procedures we do not advise sending an order directly to a hospital. There is a higher chance of a delivery being unsuccessful. Most hospitals have specific guidelines regarding the [...]
We understand that a large majority of our products are purchased as gifts and are often a surprise! It is for this reason we limit our correspondence to the purchaser, through the contact information provided at checkout. Our courier partners do often inform recipients that a delivery is on the way! This way they [...]
If your order contains multiple items all going to the same delivery address, it is likely that your entire order will be delivered at once. However the arrival time and delivery of each product will depend on the types of products in your order: Gifts: While we try to pack multiple gifts together in one [...]
